Case study 01 ยท Wisr
Round Ups
An existing app designed to help Wisr loan customers pay off their debt faster.
The problem
When I joined, the app was performing poorly. Users were confused by how the round-up feature worked, which led to high churn and low customer satisfaction.
The goal
Working with the product team, my goal was to define what led customers to churn, then redesign the entire experience.
View prototype
You can view a working prototype in Figma.
